Birdfynn - Case Studies Individuals

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One of the essential things that support leaders have to consider is which channels will be best for their customers. Email vs. live chat support is often a contentious conversation in that debate. Both channels are excellent for different reasons, and your customers may feel curious and excited about both.

Each channel has many pros and cons, and they both require different skills from the customer service team members that staff them. Read on for a breakdown of both popular channels and how they compare to each other.

Egestas	Tempor
Long queues: Because email support representatives aren’t required to answer immediately, sometimes it can take a longer time to get a response.	Availability: You need to have someone available on your team at all times to handle live chat.
Delay in question clarification & follow up: Customers need to wait until their next email to follow up with any additional questions, & so does the support rep!	Bots & scripted responses: These can be painful for customers — more so than in email because they are used with more frequency.

You can leverage accounting services for daycare nurseries to sort this out and offer extra sessions to new and existing admissions in low occupancy slots.

Commodo	Consequat	Iaculis
Long queues: Because email support representatives aren’t required to answer immediately.	Long queues: Because email support representatives aren’t required to answer immediately.	Long queues: Because email support representatives aren’t required to answer immediately.
Delay in question clarification & follow up: Customers need to wait until their next email to follow up.	Delay in question clarification & follow up: Customers need to wait until their next email to follow up.	Delay in question clarification & follow up: Customers need to wait until their next email to follow up.

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